Terms and Conditions

GENERAL QUOTATION TERMS AND CONDITIONS OF SALE

(1.0) a) All installation works will be secured and commence after initial deposit payment of 5% of total amount, accompanied by an acceptance of contract of agreement.

b) General works will be secured and commence after acceptance of quotation.

(2.1) The work will be performed during Heat and Cool Air Conditioning Limited regular working hours, Monday through to Friday, 8:00am to 17:00pm unless agreed otherwise with the Client.

(2.0) Client is to ensure the area is accessible and free from any obstructions that could deter the work and not to conflict with any health and safety. Area around equipment, including any crawl space
must be accessible.

(2.1) Client is responsible for future maintenance arrangements of any installed goods in keeping with manufacturers guidance subject to the standard form of guarantee for relevant products. Any
Product warranties offered shall be void should maintenance schedule not be upheld. Condensate pumps where fitted are excluded from our standard warranty terms.

(2.2) Any additional works will be provided upon agreement of additional quotation or at Heat and Cool Air Conditioning Limited hourly labour rate. Any pre-booked works cancelled without prior
notice of 24 hours will incur a charge of £85.00+vat.

(3.0) Payment schedule

Work will be secured and commence after initial deposit payment of 5% of total amount.
The Client shall pay the Contractor the initial deposit prior to any goods to be ordered. This deposit is non-refundable.
45% of total amount due upon delivery of equipment to site.
45% of total amount due upon completion of general works or installation completion (this will exclude commissioning of systems where applicable).
The final 5% of total amount payment due upon completion of commissioning of system where applicable or submission of works report.
VAT will be payable at the current rate.
All invoices are due upon receipt.
All monetary amounts referred to in this Agreement are in GBP

(3.1) All amounts due to Heat and Cool Air Conditioning Limited shall be paid in full without any retention, deduction or withholding. Customer shall not be entitled to assert any retention, credit, set
off or counterclaim against Heat and Cool Air Conditioning in order to justify withholding payment of any such amount in whole or in part.

(3.2) Any payments submitted after the agreed date will be liable to pay a late payment fee, unless a Credit Agreement with different terms of payment has been signed.

(3.3) Late payments are charged with late payment fee which is at our own contractual rate set at 8.0% of final billing and is not to be confused with The Late Payment of Commercial debts (Interest)
Act 1998 as supplemented and amended by the Commercial Debt Regulations 2002”. These charges will immediately apply when an invoice becomes overdue. Only under our company directors
acceptance and discretion, may an invoice late payment fee be wavered.

(3.4) We reserve the right to reject any excuse for non payment and will exercise full duty to recover all owed monies including interest. We will be polite in requesting owed monies but will resort to
deploying our certified recovery experts in events where either lack of communication/avoidance or any rightfully owed invoice has not been paid. Once a final notice has been raised with added late
payment fee, the client has 72 hours to make a payment to avoid further action. If this is not paid it will be passed to our debt collectors who will recover our costs and additional charges (Minimum
£125.00 will be added if account is sent to our debt collectors) plus the collectors admin fees and percentage.

(3.5) The Contractor will retain title to the goods until it has received payment in full of all sums due in connection with the contract or any other account. For these purposes the Contractor has only
received payment when the amount of that payment is irrevocably credited to its bank account.

(3.6) If the Client fails to make any payment to the Contractor when due, compounds with its creditors, executes an assignment for the benefit of its creditors, commits any act of bankruptcy or, being a
company, enters into voluntary or compulsory liquidation or has a receiver, manager, administrator, or administrative receiver appointed over all or parts of its assets or takes or suffers any similar
action in consequence of a debt or becomes insolvent or if the Contractor has reasonable cause to believe that any of these events is likely to occur, Contractor shall have the right, without prejudice to
any other remedies:

a) to enter without prior notice any premises where goods owned by it may be, and to repossess and dispose of any goods owned by it so as to discharge any sums owed to it by the Client under this or
any other contract.

b) to require the Client not to resell or part with possession of any goods owned by the Contractor until the Client has paid in full all sums owed by it to the Contractor under this or any other contract.

c) to withhold delivery of any undelivered services or goods.

(3.7) The client shall be liable to pay the contractor, on demand, all reasonable costs, charges or losses sustained or incurred by the contractor (including any direct, indirect or consequential losses, loss
of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly
from the Clients fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract of agreement.

(4) Availability of goods

Delivery of Work is subject to the availability of the goods and if, owing to non-available of such goods or any other cause beyond the control of the Contractor, Contractor shall be unable to carry out
its obligations hereunder it shall be entitled to determine this contract forthwith by giving notice in writing to the Client to that effect.

(5) Severability

In the event that any of these conditions or any part of any of them shall be held to be invalid or unenforceable, such invalidity or unenforceability of such condition or part thereof shall not affect the
validity and enforceability of all remaining conditions and parts of conditions

(6) Law and Jurisdiction
This contract shall in all respects be governed by English Law

GENERAL WORK EXCLUSIONS UNLESS OTHERWISE STATED
Work exclusions:

Installation of electrical power supply to system
Specialised lifting equipment
Scaffolding or specialised access equipment
Re-decoration of walls or ceiling surface

Free quote / site survey Terms and conditions

Initial client site consultations within 15 mile radius of Heat and Cool Air Conditioning Limited registered office address free of charge. Additional visits charged at £135.00 +vat.

Site consultations in excess of 15 mile radius of Heat and Cool Air Conditioning Limited registered office address charged subject to location.

Initial consultation charges were applicable are redeemable upon acceptance of contract of agreement.

Privacy Policy

1. Introduction

Heat and Cool Air Conditioning Limited (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

Contact Information: Name, address, email address, and telephone number.
Financial Information: Payment details necessary for processing transactions.
Technical Data: IP address, browser type, and information collected through cookies.
Communication Data: Records of your correspondence with us.

3. How We Use Your Information

Your personal data is used for the following purposes:

To provide and manage our services.
To process payments and manage orders.
To communicate with you regarding our services, including responding to inquiries.
To inform you of relevant offers, promotions, or updates about our products and services that may interest you (with your consent where required by law).
To comply with legal obligations and regulatory requirements.
To improve our services and customer experience.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal and regulatory requirements.
Legitimate Interests: To operate and improve our business, including keeping you informed of relevant offers, provided these interests do not override your rights.
Consent: For sending marketing communications where required by law.

5. Marketing Communications

With your consent (if required), we may use your contact details to send you information about offers, promotions, and services that are relevant to you. You can opt out of receiving marketing communications at any time by contacting us at the details provided below or by following the unsubscribe instructions included in our emails.

6. Data Sharing

We may share your personal data with:

Service Providers: Third parties who assist in delivering our services (e.g., payment processors, delivery services).
Legal Authorities: When required by law or to protect our rights.

We do not sell or rent your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Your Rights

Under data protection laws, you have the right to:

Access your personal data.
Rectify inaccurate or incomplete data.
Request erasure of your data (the “right to be forgotten”).
Restrict processing of your data.
Data portability.
Object to processing based on legitimate interests, including marketing.
Withdraw consent at any time, where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

10. Cookies

Our website uses cookies to enhance user experience. For detailed information, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page, and where appropriate, notified to you by email.

12. Copyright and Intellectual Property

All content, materials, and information provided by Heat and Cool Air Conditioning Limited, including but not limited to website content, marketing materials, designs, drawings, equipment specifications, logos, text, images, and working practices, are protected by copyright and other intellectual property laws.

Ownership of Materials

All intellectual property rights in our materials, including but not limited to processes, methodologies, designs, drawings, equipment specifications, and working practices, are owned by Heat and Cool Air Conditioning Limited.
No part of our materials may be copied, reproduced, distributed, published, or used in any form without prior written consent from Heat and Cool Air Conditioning Limited.
Unauthorized use of our intellectual property may result in legal action.

Prohibition on Replication

You may not replicate, reverse-engineer, or otherwise utilize any part of our processes, methodologies, designs, drawings, equipment specifications, or materials for commercial or non-commercial purposes without express written permission.
Written consent must be obtained by contacting us at the details provided in this policy.

Permitted Use

Our materials, including but not limited to designs, drawings, equipment specifications, processes, and working practices, may only be used in connection with ongoing projects or services provided by Heat and Cool Air Conditioning Limited while contracted to do so.
Once the contractual agreement is terminated or completed, all rights to use our materials or practices cease immediately unless explicitly agreed otherwise in writing.
Use beyond the scope of the ongoing project or outside the contractual agreement is strictly prohibited.

13. Contact Us

For questions or concerns regarding this privacy policy or our data practices, please contact us at:

Heat and Cool Air Conditioning Limited
Unit 1, 621 Stanningley Road, Leeds, LS13 4ER
Email: admin@heatandcoolaircon.co.uk
Phone: 0113 440 8642